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Library Associate Covington Branch

Company: Kenton County Public Library
Location: Covington
Posted on: November 10, 2018

Job Description:

The Library Associate position is a customer service position designed to adequately meet the needs of the library's customers. Library Associates are assigned to a specific location but are cross-trained and expected to work in any Kenton County Public Library public service department or location based on the library's staffing needs. Temporary assignments may occur in the case of staff shortages or leaves of absences. When possible, every effort will be made to give staff notice when being asked to work in or be temporarily assigned to a different location. Hours are varied, and evening and weekend work is required. Responsibilities: * Provide patrons of all ages with basic circulation, reference and readers advisory at all service points including the drive-thru window. * Process library card applications and inform new card holders of basic library benefits/services. * Respond to patron requests for information, assistance in using resources, locating materials, and equipment use. * Answer telephones and direct calls accordingly. * Serve public in a friendly, respectful, and professional manner. * Maintain and assist patrons with computers, printers, photocopier, hotspot, and other technologies. * Provide service and instruction to patrons using equipment in the Library's STREAM Center/Makerspace. * Check audio/visual materials for condition and pieces; rough sorts incoming items. * Process requests for patron holds; reserves and renewals. * Assist in collection development and maintenance. * Assist with preparation and execution of various programs for entertainment, educational and cultural purposes. * Basic understanding of and ability to use AV systems in meeting spaces. * Create and maintain bulletin boards, publicity displays and special book displays. * Assist with opening and/or closing duties. * Assist in maintaining the orderly appearance of the library, which includes dusting shelves, shelf reading, and shelving. * Assist other branch staff in any department or location when needed. * May assist with staffing community events on the library's behalf. * Other duties as assigned. Qualifications: * Bachelor's Degree preferred; high school graduate or equivalent with some college required. * KDLA certification or ability to obtain certification (if working 100+ hours per month). * Excellent customer service and communication skills. Experience working with the public desirable. * Interpersonal skills to effectively deal with the public and coworkers in a positive, professional manner. * Self-motivated with ability to work independently or with others in a busy department. * Must be able to work in a team environment with a diverse staff and the general public. * Must be detailed oriented. * Understanding of and genuine liking for children and ability to communicate with caregivers. * Light to moderate physical demands including the ability to bend, kneel, reach to retrieve library materials and carry items weighing 20-30lbs, and have the ability to push book trucks or bins weighing 100lbs. * Experience using windows-based PCs and software (including Microsoft Word, Excel, and Power Point); Internet and e-mail experience; ability and willingness to learn, adapt to and teach new technologies. * * * * *SDL2017

Keywords: Kenton County Public Library, Covington , Library Associate Covington Branch, Other , Covington, Kentucky

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