CovingtonRecruiter Since 2001
the smart solution for Covington jobs

Collection Representative **12 Month Roster**

Company: Department Of The Treasury
Location: Covington
Posted on: June 10, 2019

Job Description:

* Duties Help Duties Summary The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers. See Other Information for Locations Learn more about this agency Responsibilities WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. As a Customer Service Representative, you will: * Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials. * Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries. * Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions. * Elicit sensitive, personal and financial information. * Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities. * Develop, analyze and evaluate information involving the research of records and the nature of each inquiry. * Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes. * Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov Travel Required Not required Supervisory status No Promotion Potential 08 * Job family (Series) 0962 Contact Representative Similar jobs * Customer Service Representatives * Representatives, Customer Service * Requirements Help Requirements Conditions of Employment * Refer to "Other Information" * Click "Print Preview" to review the entire announcement before applying. * Must be a U.S. Citizen or National This is an open continuous roster announcement which allows applicants to apply up to the last cutoff date listed in the announcement. The roster open period is 02/14/2019 through 12/18/2020. The roster will be used to fill an anticipated 164 vacancies throughout the next 12 months. Selections may be made through 3/17/2020. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Applicants need to apply and/or update their applications by 11:59 pm ET at the close of each of the following cutoff dates to be considered: 02/28/2019; 06/21/2019; 09/19/2019 and 12/18/2019. Qualifications You must meet the following requirements by the closing date of this announcement. GS-05 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all inclusive. Applying laws, rules or regulations and written guidelines; Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts). OR You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a Bachelor's degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions GS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: experience applying the methods, precedents, and guidelines related to individual and/or business accounts to determine the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position to resolve tax, penalties, interest or payment issues. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience applying standard/procedural methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues. Experience working and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported Experience using on-line systems, research materials and processing procedures to respond to account issues. GS-08 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience applying methods, precedents, and guidelines related to individual and/or business accounts, collection techniques and enforcement actions to calculate the appropriate amount of tax, penalties, interest, or payments and advise them of their taxpayer rights and appeals procedures. Professionally communicating specialized information with internal and external customers verbally or in writing to clarify and resolve their account or tax issues and to fully advise the taxpayer of options available for meeting tax obligations. Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Experience using interviewing techniques (e.g., disclosure requirements) to obtain and exchange information regarding reported or under-reported items. Experience using on-line systems, investigative techniques and procedures to research materials to make determinations of the informational sources. * The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. * To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. In addition to the above requirements, you must meet the following, if applicable: You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement). Education *SDL2017

Keywords: Department Of The Treasury, Covington , Collection Representative **12 Month Roster**, Other , Covington, Kentucky

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL A Flatbed Truck Drivers - $3K Sign on Bonus! - Middletown
Description: Join Koch's Elite Fleet: No Flatbed or Specialized Experience Required, We'll Train You No flatbed or specialized experience required, but you must have at least 12 months of driving experience to qualify. (more...)
Company: Koch Trucking Inc Marine
Location: Middletown
Posted on: 06/20/2019

Crete Trucking Job
Description: Crete Truck Driving Job - CDL A RequiredNow Earn Up To .53 Per Practical MileBenefits of Joining Crete Carrier:Start out earning .50 - .53 per practical mileTop 50 of drivers average over 81,300 (more...)
Company: Crete Carrier
Location: Covington
Posted on: 06/20/2019

Make Incredible Career Income with Wine! We Train You.
Description: Our Exclusive Wine of the Month Program gives you access to the Best Wines from all around the World. This
Company: Direct Cellars
Location: Middletown
Posted on: 06/20/2019


Representative
Description: Nationwide health plan company seeking at home reps. We're looking for upbeat and motivated individuals
Company: AmeriPlan-
Location: Covington
Posted on: 06/20/2019

Dedicated Company Truck Driver - Middletown
Description: ANNUAL SALARY UP TO 70K Roadrunner Carriers Offers:Earn 1,200 Per Week 3,000 Annual Retention Bonus Per Year .45 CPM True
Company: Roadrunner Transportation Systems
Location: Middletown
Posted on: 06/20/2019

Get Paid At Home: Surveys
Description: Big Brands
Company: Survey Voices
Location: Middletown
Posted on: 06/20/2019

Diesel Technicians
Description: Hiring Service Technicians br br We're Growing, Grow With Us br br Service Technician Benefits:
Company: Ag-Pro
Location: Covington
Posted on: 06/20/2019

31B Military Police - Police Officer
Description: Have you ever dreamed of making an impact How about serving your community, State, and Nation As a Military Police Officer for the Army National Guard, you'll do all of these things by protecting, defending, (more...)
Company: Army National Guard
Location: Middletown
Posted on: 06/20/2019

Real Estate Associate - Entry-Level
Description: Job Description br br A Real Estate Associate plays an essential role in a real estate transaction. In this role, you will advocate for your clients by understanding their preferences, representing (more...)
Company: Comey & Shepherd Realtors
Location: Fairfield
Posted on: 06/20/2019

Store Clerk
Description: Located at Store 171 - 101 N Verity Parkway, Middletown, OH -Position Title:Store ClerkNOTE: You must be at least 16 years old to work at United Dairy Farmers.Position Description: The primary responsibility (more...)
Company: UNITED DAIRY FARMERS
Location: Middletown
Posted on: 06/20/2019

Log In or Create An Account

Get the latest Kentucky jobs by following @recnetKY on Twitter!

Covington RSS job feeds