Help Desk Technician

Company: Fidelity TalentSource
Location: Covington
Posted on: June 20, 2022

Job Description:

Mobile Support TechnicianFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Mobile Support Technician to work in Fidelity's Enterprise Infrastructure Group in Covington, KY!We are looking for highly motivated customer facing mobile support technician that has phenomenal customer service and communication skills (oral and written), who will support all aspects of the mobile device environment. This position supports all domestic wireless devices for the firm. This position is very customer focused and operates in a high paced environment.Primary Responsibilities

• Responsible for processing order requests, interacting with the wireless vendors on behalf of the firm's associates, and assisting in troubleshooting technical issues with corporate and BYOD mobile devices.
• Will also have responsibilities for reporting and analysis based on carrier usage and other metrics used for Senior Management updates.
• Other regional duties may be assigned to assist associates in the Covington area.
• Support critical Service Level Agreements with timely and accurate execution of support requests via ticketing systems
• Works with technical/development staff and customers to identify problems, manage their resolution and provide timely and accurate escalation/reporting to management
• The hours for this position are 8-5 with occasional project work outside of normal business hours
• Candidates must be willing to work in a ""do what it takes"" support environment

Keywords: Fidelity TalentSource, Covington , Help Desk Technician, Professions , Covington, Kentucky