Associate Analyst - Healthcare Technology Product Support

Company: Unlimited Technology Systems LLC
Location: Covington
Posted on: August 1, 2022

Job Description:

About UnlimitedUnlimited Systems is a group of healthcare leaders, tech gurus, and client success champions committed to enhancing the operational and treatment delivery success of specialty healthcare providers. For nearly two decades, we ve been delivering market-leading technology solutions proven to help cancer care centers automate complex tasks and more efficiently provide life-saving treatments to patients.As a Cincinnati Top Workplace (2019, 2020, 2021), we take pride in maintaining a healthy work environment that supports and recognizes the contributions of every team member. Individual success at Unlimited Systems is boosted by ensuring team members know the organizational goals, how we are accomplishing them, and how each person can contribute. With Unlimited Systems, you will have the opportunity to demonstrate and further develop your skills in customer relationship management, professional consulting, healthcare technology, and leadership. If you meet the following prerequisites and want to have fun while developing increasingly valuable skills, and make good money while doing it, we look forward to meeting you. Minimum Qualifications

• Bachelor s degree
• Eligible to work in the United States without visa sponsorshipAssociate Analyst Characteristics
  • Strong verbal and written business communication skills
  • Detail-oriented with the ability to manage multiple tasks and varying priorities
  • Strong organizational and problem-solving skills
  • Service-oriented, customer-first focus
  • Self-motivator with strong time management skillsAbout the JobAs an Associate Analyst on our Revenue Cycle Performance team, you will be ensuring the success of our national client base of cancer treatment centers that utilize our customized software solutions. We are seeking personable, responsive, motivated team members to join both our technical and non-technical, expanding, close-knit team of professionals!The Revenue Cycle Performance team receives customer inquiries and responds to questions and issues arising from their use of our software. This position is responsible for troubleshooting and documenting customer challenges and ensuring a timely resolution to customer requests for assistance.Duties and Responsibilities
    • Responding to client inquiries via ServiceNow case management portal, telephone, and e-mail
    • Troubleshooting client-specific problems related to software solutions and workflow
    • Assisting clients with understanding product functionality
    • Conducting remote and onsite product and process training
    • Coordinating ongoing communication of solutions and software enhancements
    • Facilitating service and product delivery satisfaction through cross-functional team collaboration
    • Route client requests to the appropriate internal teams
    • Identifying high priority issues and responding with a standardized escalation process
    • Building proficiency on Unlimited Systems software products and service offerings
    • Leveraging Unlimited Systems tools, processes, and standards
    • Travel expectation Benefits
      • Salaried, full-time position
      • Structured annual bonus program
      • Additional monetary travel incentive(s) for team members whom choose to travel
      • Company matching 401(k)
      • Health and Dental insurance premiums paid in full by Unlimited SystemsPerks
        • Hybrid work environment - after initial training, ability to work from home setting with intermittent in office touchpoints
        • Contemporary office with open configuration and area views
        • Modern lunchroom with company provided beverages
        • Fun team building and community involvement activities
        • Adjacent to Kenwood Towne Center and Fitness, entertainment, and shopping options on-premiseProfessional Career OpportunitiesUnlimited provides career opportunities that align with your individual skills and interests. Revenue Cycle team members have successfully advanced their career to the following professions within the Unlimited Systems:
          • Account Management
          • Project Management
          • Inside & Outside Sales
          • Product Management
          • Training Consultants
          • Leadership & Management Positions
          • Workflow & Implementation Consultants
          • Administrative Leadership
          • Data Analytics & Reporting ConsultantUnlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit .

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