Associate Analyst - Healthcare Technology Product Support
Company: Unlimited Technology Systems LLC
Location: Covington
Posted on: August 1, 2022
Job Description:
About UnlimitedUnlimited Systems is a group of healthcare
leaders, tech gurus, and client success champions committed to
enhancing the operational and treatment delivery success of
specialty healthcare providers. For nearly two decades, we ve been
delivering market-leading technology solutions proven to help
cancer care centers automate complex tasks and more efficiently
provide life-saving treatments to patients.As a Cincinnati Top
Workplace (2019, 2020, 2021), we take pride in maintaining a
healthy work environment that supports and recognizes the
contributions of every team member. Individual success at Unlimited
Systems is boosted by ensuring team members know the organizational
goals, how we are accomplishing them, and how each person can
contribute. With Unlimited Systems, you will have the opportunity
to demonstrate and further develop your skills in customer
relationship management, professional consulting, healthcare
technology, and leadership. If you meet the following prerequisites
and want to have fun while developing increasingly valuable skills,
and make good money while doing it, we look forward to meeting you.
Minimum Qualifications
- Bachelor s degree
- Eligible to work in the United States without visa
sponsorshipAssociate Analyst Characteristics
- Strong verbal and written business communication skills
- Detail-oriented with the ability to manage multiple tasks and
varying priorities
- Strong organizational and problem-solving skills
- Service-oriented, customer-first focus
- Self-motivator with strong time management skillsAbout the
JobAs an Associate Analyst on our Revenue Cycle Performance team,
you will be ensuring the success of our national client base of
cancer treatment centers that utilize our customized software
solutions. We are seeking personable, responsive, motivated team
members to join both our technical and non-technical, expanding,
close-knit team of professionals!The Revenue Cycle Performance team
receives customer inquiries and responds to questions and issues
arising from their use of our software. This position is
responsible for troubleshooting and documenting customer challenges
and ensuring a timely resolution to customer requests for
assistance.Duties and Responsibilities
- Responding to client inquiries via ServiceNow case management
portal, telephone, and e-mail
- Troubleshooting client-specific problems related to software
solutions and workflow
- Assisting clients with understanding product functionality
- Conducting remote and onsite product and process training
- Coordinating ongoing communication of solutions and software
enhancements
- Facilitating service and product delivery satisfaction through
cross-functional team collaboration
- Route client requests to the appropriate internal teams
- Identifying high priority issues and responding with a
standardized escalation process
- Building proficiency on Unlimited Systems software products and
service offerings
- Leveraging Unlimited Systems tools, processes, and
standards
- Travel expectation Benefits
- Salaried, full-time position
- Structured annual bonus program
- Additional monetary travel incentive(s) for team members whom
choose to travel
- Company matching 401(k)
- Health and Dental insurance premiums paid in full by Unlimited
SystemsPerks
- Hybrid work environment - after initial training, ability to
work from home setting with intermittent in office touchpoints
- Contemporary office with open configuration and area views
- Modern lunchroom with company provided beverages
- Fun team building and community involvement activities
- Adjacent to Kenwood Towne Center and Fitness, entertainment,
and shopping options on-premiseProfessional Career
OpportunitiesUnlimited provides career opportunities that align
with your individual skills and interests. Revenue Cycle team
members have successfully advanced their career to the following
professions within the Unlimited Systems:
- Account Management
- Project Management
- Inside & Outside Sales
- Product Management
- Training Consultants
- Leadership & Management Positions
- Workflow & Implementation Consultants
- Administrative Leadership
- Data Analytics & Reporting ConsultantUnlimited Systems is a
drug-free and non-smoking work environment. We require a background
check and initial/random drug screening for all members of our
professional staff. To learn more about our company, services, and
products, visit .
Keywords: Unlimited Technology Systems LLC, Covington , Associate Analyst - Healthcare Technology Product Support, Professions , Covington, Kentucky
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