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Logistics Coordinator (2nd Shift)

Company: Lighthouse
Location: Covington
Posted on: November 17, 2022

Job Description:

*Logistics Coordinator*

The current logistics and supply chain industry is broken, companies and individuals deserve better. The current industry lacks transparency and visibility, goals and incentives are misaligned, and the technology is soiled and archaic all of which leads to an increased demand for unnecessary manual work. Lighthouse solves these problems through the digitization and automation of the logistics experience for customers and carriers; our incorporation of world-class technology streamlines and automates as many processes as possible ultimately allowing us to provide full transparency and visibility as well shared metrics and business model alignment. _*We are the digital logistics company.*_

*Summary*

Lighthouse is looking for a one-of-kind Logistics Coordinator who will provide an exemplary work ethic. The LC will play a key role in the management of the day-to-day operations for an Account Manager. Ensuring the customer's needs are met by leveraging our technology to drive efficiency and transparency. Daily operational functions include carrier/customer calls and emails, data entry, scheduling, tracking freight, and second to none customer service. To be successful as an LC you must thrive in a fun and fast-paced work environment while also providing excellence in every aspect possible.

*What We Expect from Our LC's*

* Ensure the account runs smoothly daily by staying highly organized
* Assist in maintaining strong relationships with customers and carriers through consistent communication and award-winning customer service
* Perform various account management tasks such as load building, appointment scheduling, phone management and email correspondence
* Dispatch trucks to their pickup location
* Conduct daily check calls to ensure timely pickup and delivery of product
* Qualify carriers that are the best match for our customers' shipments
* Communicate details about shipments and negotiate rates with prospective carriers
* Schedules and/or reschedules pick-up and/or delivery appointments for all loads. Proactively notify shipper and/or receiver of changes when necessary.
* Verifies (pre-checks) that loads scheduled for pick-up the prior day have been picked up
* Communicates with drivers and shipping personnel to ensure trucks are properly loaded.
* Provides detailed directions and instructions to properly route drivers.
* Escalates to Sales Reps/Account Managers on problem loads, and the actions that will or have been taken.
* Assists with document collection from carrier/service provider network.

*What You Can Expect from Lighthouse*

- *Aggressive Compensation: *Competitive base salary with potential sales bonus.

- *Benefits: *Full medical, dental and vision benefits with high employer contribution.

- *Cutting-Edge Technology: *We use the best logistics technology in the world.

- *Exciting Environment: *This doesn't feel like work, it's fun! You won't fully understand it until you see it---

- *Amazing Culture: *We know how to have fun and work hard at the same time!

- *Work Life Balance: *From flexible hybrid scheduling, PTO and more this is a top priority for us!

- *Growth: *We are rapidly growing, 100x year-over-year. Advancement opportunities exist both vertically and horizontally across the organization.

*What do you need to have?*

- Exceptional customer service and interpersonal communication skills with strong verbal and written communication.

- Commitment to executional excellence and outstanding customer service

- Service industry experience preferred.

- Excellent attention to detail

- Demonstrated ability to work in a dynamic, fast-paced environment utilizing technology.

- Proven experience with high call volume in a sales environment.

- Ability to multi-task, anticipate, triage, and troubleshoot problems before or as they arise.

Job Types: Full-time, Part-time

Pay: From $40,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Referral program
* Vision insurance
Schedule:
* 4 hour shift
* 8 hour shift
Supplemental pay types:
* Bonus pay
* Commission pay

Experience:
* Microsoft Office: 1 year (Preferred)

Work Location: Hybrid remote in Covington, KY 41011%58047475%

Keywords: Lighthouse, Covington , Logistics Coordinator (2nd Shift), Professions , Covington, Kentucky

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