Customer Care Center - Account Technician (Part Time)
Company: Cincinnati Insurance Company, Inc.
Location: Covington
Posted on: January 24, 2023
Job Description:
Description: Make a difference with a career in insurance At The
Cincinnati Insurance Companies, we put people first and apply the
Golden Rule to our daily operations. To put this into action, we're
looking for extraordinary people to join our talented team. Our
service-oriented, ethical, knowledgeable, caring associates are the
heart of our vision to be the best company serving independent
agents. We help protect families and businesses as they work to
prevent or recover from a loss. Share your talents to help us reach
for continued success as we bring value to the communities we serve
and demonstrate that Actions Speak Louder in Person . If you're
ready to build productive relationships, collaborate within a
diverse team, embrace challenges and develop your skills, then
Cincinnati may be the place for you. We offer career opportunities
where you can contribute and grow. Start your journey with us The
Cincinnati Insurance Companies' Customer Care Center is currently
seeking a part-time account technician to assist the account
manager and assistant account manager by servicing policyholders of
the Cincinnati Customer Care Center on behalf of our independent
agents. Be ready to
- process requests received from policyholders
- use technology to complete tasks and policy renewals
- maintain an assigned territory size and volume
- maintain overall quality and efficiency of work performed
within the team
- process Renewals, Endorsements and/or Certificates of
Insurance:
- receive, analyze and issue requests via assigned task, mail,
phone, fax or e-mail
- create Master Certificates when necessary based on lines of
business written
- follow up on requests and initiate renewal activity when
certificates are required
- meet high demand of requests within stated service standards
while maintaining accuracy In search of those who can work: Monday,
Wednesday, Friday - 4 - 8 PM; Saturday: 8 - 11 or 11 - 2 Monday,
Tuesday, Thursday - 4-8 PM; Sat: 8-11 or 11-2 Qualification: Be
equipped with:
- knowledge of all operating systems, including but limited to,
EPIC, e-CLAS, iView, CinciBill and various reference materials
- the ability to clearly communicate using both oral and written
communications with policyholders and certificate holders
- knowledge of coverage, rating, company products and Commercial
Lines responsibilities
- the ability and willingness to collaborate with others, which
includes being flexible and open to change
- analytical and decision-making skills, including strong
attention to detail and accuracy
- the ability to work independently under time constraints while
recognizing when to ask for assistance You've earned:
- high school diploma required, associate's or bachelor's degree
preferred
- the ability to pass the Property & Casualty Licensing exam
- maintain license through continuing education according to
state requirements Enhance your talents Providing outstanding
service and developing strong relationships with our independent
agents are hallmarks of our company. Whether you have experience
from another carrier or you're new to the insurance industry, we
promote a lifelong learning approach. Cincinnati provides you with
the tools and training to be successful and to become a trusted,
respected insurance professional - all while enjoying a meaningful
career. Enjoy benefits and amenities Your commitment to providing
strong service, sharing best practices and creating solutions that
impact lives is appreciated. To increase the well-being and
satisfaction of our associates, we offer a variety of benefits and
amenities. Learn more about our benefits and amenities packages.
Many departments at our Headquarters in Fairfield, Ohio, offer
hybrid work options, empowering associates to work from home
several days a week. Depending on your role and responsibilities,
hybrid options may be available. Embrace a diverse team As a
relationship-based organization, we welcome and value a diverse
workforce. We grant equal employment opportunity to all qualified
persons without regard to race; creed; color; sex, including sexual
orientation; religion; national origin; age; disability; or any
other basis prohibited by law. Learn more about the Federal
Employment Notices
Keywords: Cincinnati Insurance Company, Inc., Covington , Customer Care Center - Account Technician (Part Time), Professions , Covington, Kentucky
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