Help Desk Technician - Covington, KY (41011-1538)
Company: Epsilon, Inc
Location: Covington
Posted on: May 26, 2023
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Job Description:
Job Description
Help Desk Technician Who is Epsilon: Epsilon is an IT Services
company that was founded in 2009 and has become an established
leader in providing Information Technology services to both Federal
Government and Commercial businesses across the United States.
Epsilon is known for its solution-focused and innovative approach,
aligning technology systems, tools, and processes with the missions
and objectives of its customers. Epsilons headquarters are in
Weaverville, NC with other corporate offices in Greenville, SC,
Crystal City, VA, and Denver, CO. We have employees in 30+ States
across the U.S. Why work for Epsilon: In joining Epsilons team, you
will have the opportunity to contribute to Epsilons business and
customer initiatives, as well as influence our brand culture
through people interaction and technology advancements. Epsilon
invests in our employees by promoting from within and enabling
employees to elevate their knowledge and skill set in their
profession by allocating $3,000 annually in Professional
Development funds. We also offer competitive pay, comprehensive
benefits through one of the largest national carriers, Paid Time
Off (PTO) that increases with tenure and has a generous rollover,
11 company paid Holidays, and 401(k) with immediate contribution.
Our Customers Mission: Epsilon is partnered with the IRS to assist
them with their increased technical support needs as they a undergo
a nationwide hiring surge. Epsilons team members work in tandem
with the local IRS technical personnel to provide deskside and
network support services to new and current IRS employees. You will
be working onsite at the Internal Revenue Services Covington, KY
(41011-1538) location. An average day: As a member of the Help Desk
Technician team, you will provide on-site support, answer calls,
create, and troubleshoot tickets, image new devices, distribute
equipment, and participate in scheduled equipment refreshes. Every
day is different, but what you can expect is the opportunity to
experience a mixture of technical issues and customer interactions.
In this position you will:
+ Provide support for resolving customer problems with their
deskside IT equipment, including laptops, desktops, telephones,
printers, and scanners.
+ Provide support for break/fix and routine replacement of
equipment, maintain electronic inventory, surplus inventory, and
ensure replacement equipment performs as required.
+ Install Windows 10 operating system and other standardized
applications on Dell and HP laptops and desktops.
+ Distribute peripheral IT equipment supplies (i.e., network
printer toner, etc.)
+ Support the maintenance of local area network (LAN) and wide area
network (WAN) components.
Basic Qualifications:
+ As a requirement of this position, all candidates must be either
a U.S. Citizen or have official legal status in the United States.
In accordance with 8 U.S.C. 1324b(a)(2)(C), Epsilon will not
consider candidates for this position who do not meet the
aforementioned conditions.
+ Must have, no less than, 1-2 years recent (within the last 3
years) experience as a Help Desk Technician or similar
position.
+ Must have hands-on experience with the following: installation,
configuration and troubleshooting of Windows 10 OS, Office 365,
Imaging Windows PCs or laptops (Dell or HP), equipment deployment
and refreshes, troubleshooting VPN issues, Active Directory
(Account creation, deletion, password resets, policy updates etc.),
and Ticketing Systems like (Remedy, Service Now, Connectwise,
Etc.)
+ The patience and empathy to troubleshoot problems with
non-technical end users.
+ The diligence to follow up, attend scheduled calls, and document
work performed.
+ Ability to communicate effectively, both verbally and in
writing.
+ The ability to remain calm and professional under stress.
Preferred Qualifications:
+ Current or previous Public Trust with the IRS
Other Requirements:
+ Will be subject to a Federal Government Background
Investigation
+ May require occasional local or overnight Travel based on
business needs
Epsilon is committed to creating a diverse environment and is proud
to be an equal opportunity employer. All qualified applications
will receive consideration for employment without regard to race,
color, religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status. EEO/AA: Minorities/Females/Disabled/Vets. Please click here
(https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
to review your rights under EEO policy. If you are an individual
with a disability and need special assistance or reasonable
accommodation in applying for employment with Epsilon, Inc., please
contact our Recruiting department by phone 828-398-5414 or by email
careers@epsilon-inc.com.
Keywords: Epsilon, Inc, Covington , Help Desk Technician - Covington, KY (41011-1538), Professions , Covington, Kentucky
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