Help Desk Technician - Covington, KY (41011-1538)
Company: Epsilon Inc.
Posted on: May 27, 2023
Help Desk Technician
Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.
Epsilon's headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.
Why work for Epsilon:
In joining Epsilon's team, you will have the opportunity to contribute to Epsilon's business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.
Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. - We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.
Our Customer's Mission:
Epsilon is partnered with the IRS to assist them with their increased technical support needs as they a undergo a nationwide hiring surge. Epsilon's team members work in tandem with the local IRS technical personnel to provide deskside and network support services to new and current IRS employees.
You will be working onsite at the Internal Revenue Service's Covington, KY (41011-1538) location.
An average day:
As a member of the Help Desk Technician team, you will provide on-site support, answer calls, create, and troubleshoot tickets, image new devices, distribute equipment, and participate in scheduled equipment refreshes. Every day is different, but what you can expect is the opportunity to experience a mixture of technical issues and customer interactions. In this position you will:
-Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.
Please click to review your rights under EEO policy.
If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email .
Keywords: Epsilon Inc., Covington , Help Desk Technician - Covington, KY (41011-1538), Professions , Covington, Kentucky
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