Client Service Representative

Company: Fidelity TalentSource
Location: Covington
Posted on: July 29, 2022

Job Description:

Fidelity TalentSource is hiring a Client Service Representative to work at Fidelity in Westlake, Texas, Covington, KY, or Durham, North Carolina.This is a contract role that can last up to seven months and pays $19.50 an hour.Fidelity Charitable(www.fidelitycharitable.org), a donor-advised fund, is one of the largest public charities in America. Since 1991, Fidelity Charitable has helped donors support over 200,000 nonprofit organizations with more than $25 billion in grants. In 2019, our donors granted over $7B to charitable organizations.Position Description:The Client Services Representative (CSR) is a valued member our Contributions team and is responsible for the timely and accurate processing of contributions to FC Giving Accounts. The CSR values teamwork and will process cash-equivalents, stock certificates and assist with paperwork processing for less liquid contributions, including securities and mutual funds. As a member of the Service Delivery team, the CSR will be part of a highly motivated, fast-paced team, requiring a solid understanding of service operations, as well as the ability to manage priorities well.Primary Responsibilities: Process contributions of cash equivalents and securities Coordinate the transfer of mutual fund contributions held outside of Fidelity by delivering the necessary paperwork to Fidelity's Transfer of Assets department and then tracking the status of the pending transactions Contact donors and/or contra-brokers to facilitate the delivery of pending contributions Serve as back-up for the processing of account opening and account change requests Ensure daily work meets accuracy standards and is completed in a timely manner, with appropriate tracking and escalation of aging items Suggest process improvements and system enhancements that will increase efficiency and/or mitigate risk to the organization Build effective business relationships with Fidelity business partners with whom the position interfaces, including OSG, Legal Transfer, Banking Services, TOA and Deliveries Maintain up-to-date procedures for those functions for which responsibleExperience/ Qualifications/ Personal Qualities: Bachelor's degree preferred and 0-2 years' experience in customer service or service operations Strong and effective verbal and written communication skills Outstanding attention to detail, with good follow-through Strong organizational, planning, multi-tasking and time management skills Proven problem solving skills Ability to work under pressure and within tight deadlines Demonstrated ability to identify and mitigate potential areas of risk Technical aptitude Working knowledge of Fidelity systems (XTRAC) a plus Proficiency with Microsoft Office applications required Ability to meet overtime commitmentsWork hours are MF 8:30 a.m. - 5:00 p.m. CT, with extended hours as neededCOVID work policySafety is our top priority. Once we can be together in person with fewer safety measures, this role will move to our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.Dynamic working - post pandemicOur aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.Company OverviewFidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today atFTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.Information about Fidelity InvestmentsAt Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity Investments and Fidelity TalentSource are equal opportunity employers.PDN-962af680-109a-4780-95f7-659e2b308723

Keywords: Fidelity TalentSource, Covington , Client Service Representative, Sales , Covington, Kentucky