Graduate Program Coordinator (Records Services Representative)
Company: Indiana University
Location: Indianapolis
Posted on: May 6, 2024
Job Description:
DepartmentCHEMISTRY (IN-CHEM-IUINA)Department InformationIUPUI
School of Science is a vital part of Indiana's life, health, and
technology industries and allows for unparalleled research and
collaboration. We are home to 9 departments and programs
representing many different aspects of the science world. Our
faculty and staff are committed to excellence in teaching,
research, and service.Our faculty engage in cutting-edge research
in a wide variety of fields, including biochemistry and molecular
biology, clinical psychology, forensic science, pure and applied
math, and more.We pride ourselves on our interdisciplinary
approach, extensive undergraduate research opportunities,
professional school placements, and service to our students. Our
graduates are the life blood of an economy that needs innovative
thinkers, contributing team members and eager learners. Committed
to having real impact in their work and community, our graduates
emerge from the School of Science as well-rounded scientists whose
experiences have prepared them to solve the problems of the
future.Job SummaryDepartment-Specific Responsibilities
- Performs graduate program administration and record keeping
such as: graduate program recruiting, admissions, and
matriculation.
- Manages chemistry department nonemployee travel.
- Coordinates department seminars and events.
- Performs other administrative support and general contribution
to the chemistry department.General Responsibilities
- Interprets and explains a wide range of university and
governmental policies and procedures involving official records
and/or student loans to students, faculty, parents, and the general
public.
- Processes and maintains official records; answers specific
questions regarding records; ensures that records are accurate and
complete; and investigates and resolves any questions or
discrepancies.
- May process, approve, and issue short term loans and/or
official documents including transcripts, student loan deferments,
and insurance forms after determining student eligibility.
- Responds to requests for information; determines
appropriateness of release of information under well established
university and federal policies; transmits information, if
appropriate.
- Distributes and collects forms from walk-in clients; sets up
staff appointments, if needed.
- Monitors any changes to student files; updates as new
information is received. Develops and maintains files and
databases.
- Responds to student inquiries regarding status of account.
Provides technical direction to part-time student staff.
- May certify completion of degree requirements.
QualificationsCombinations of related education and experience may
be considered. Education beyond the minimum required may be
substituted for work experience. Work experience beyond the minimum
required may be substituted for education. EDUCATIONRequired
- High school diploma or equivalent (such as HSED or GED). WORK
EXPERIENCERequired
- 2 years in customer service, higher education, or related
field. SKILLSRequired
- Proficient communication skills.
- Maintains a high degree of professionalism.
- Demonstrated time management and priority setting skills.
- Demonstrates a high commitment to quality.
- Possesses flexibility to work in a fast paced, dynamic
environment.
- Highly thorough and dependable.
- Demonstrated ability to maintain confidential information.
- Friendly and service-oriented.Working Conditions / DemandsThis
role requires the ability to effectively communicate and to operate
a computer and other standard office productivity equipment. The
position involves sedentary work as well as periods of time moving
around an office environment and the campus. The person in this
role must be able to perform the essential functions with or
without an accommodation.Work LocationThe IU Indianapolis campus is
located near downtown Indianapolis, a city that uniquely combines
the cultural amenities of urban life with the residential qualities
of smaller communities and is highly affordable. As the major
center for industry and government within the state, Indianapolis
has a wide variety of research and training sites.Benefits
OverviewFor full-time staff employees, Indiana University offers a
wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to
vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)Learn more about our benefits
by reviewing our online Benefits Brochure.Job ClassificationCareer
Level: IntermediateFLSA: NonexemptJob Function: Student ServicesJob
Family: Student Services GeneralistClick here to learn more about
Indiana University's Job Framework.Posting DisclaimerThis posting
is scheduled to close at 11:59 pm EST on the advertised Close Date.
This posting may be closed at any time at the discretion of the
University, but will remain open for a minimum of 5 business days.
To guarantee full consideration, please submit your application
within 5 business days of the Posted Date.If you wish to include a
cover letter, you may include it with your resume when uploading
attachments.Equal Employment OpportunityIndiana University is an
equal employment and affirmative action employer and a provider of
ADA services. All qualified applicants will receive consideration
for employment based on individual qualifications. Indiana
University prohibits discrimination based on age, ethnicity, color,
race, religion, sex, sexual orientation, gender identity or
expression, genetic information, marital status, national origin,
disability status or protected veteran status. Indiana University
does not discriminate on the basis of sex in its educational
programs and activities, including employment and admission, as
required by Title IX. Questions or complaints regarding Title IX
may be referred to the U.S. Department of Education Office for
Civil Rights or the university Title IX Coordinator. See Indiana
University's Notice of Non-Discrimination here which includes
contact information.Campus Safety and SecurityThe Annual Security
and Fire Safety Report, containing policy statements, crime and
fire statistics for all Indiana University campuses, is available
online. You may also request a physical copy by emailing IU Public
Safety at iups@iu.edu or by visiting IUPD.Contact UsRequest
SupportTelephone: 812-856-1234
Keywords: Indiana University, Covington , Graduate Program Coordinator (Records Services Representative), Sales , Indianapolis, Kentucky
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