Membership Sales Associate

Company: Jewish Community Center of Louisville
Location: Louisville
Posted on: February 13, 2026

Job Description:

Job Description Job Description Job Summary: Under the supervision of the Membership Director and Assistant Director, initiate new member recruitment and retention efforts, provide excellent customer care, and perform membership administrative tasks. Stay well-informed about agency and program information and share that comprehensive knowledge with members and guests to enhance the value of membership. Duties/Responsibilities: Cultivate a comprehensive understanding of the Trager Family JCC and its programs to provide excellent customer service to members and guests. Communicate directly with members and prospective members by telephone, email, and mail across a broad range of topics. Actively recruit new members through tours, telephone, and outside sales Process new member applications and account adjustments accurately and efficiently. Run regular reporting on membership metrics. Support retention strategy by creating strong relationships with new and long-term members. Review and evaluate financial aid applications for need-based scholarships. Be the first point of contact for member concerns and feedback. Process point-of-sale transactions Qualifications : Must have excellent customer service skills, be detail-oriented, have exceptional organizational skills, be proficient in Outlook, Microsoft Excel, and Microsoft Word, database experience and sales experience strongly preferred. Work Requirements: Sunday - Thursday Excellent customer service skills. Strong communication skills (written, in person, and over the phone) Works well with others (coworkers and members/guests) Efficient, well-organized, and able to handle a variety of duties simultaneously. Professional appearance and conduct Energetic, enthusiastic, and motivational. Strong work ethic. Specific Task Responsibilities Tours Answering and returning phone calls and emails related to the Membership Department and the JCL at large. Data entry/changes associated with membership, demographic information, and billing information stored in the member database Use the database to run multiple reports on different aspects of membership and billing Member communiques, including (but not limited to) renewal letters, transaction lists, and financial statements Events/Promotions/Health Fairs Other tasks as assigned

Keywords: Jewish Community Center of Louisville, Covington , Membership Sales Associate, Sales , Louisville, Kentucky