Insurance Customer Service Rep

Company: The McCullough Agency
Location: Dayton
Posted on: February 18, 2026

Job Description:

Job Description Job Description At McCullough Agency, we foster lasting relationships built on service, trust, and personalized attention. Our mission is to exceed client expectations by delivering customized insurance solutions that restore peace of mind during lifes unexpected moments. We believe culture is the foundation of success. Here, your contributions are recognized, your growth is supported, and your work is both impactful and rewarding. We are looking for an Insurance Customer Service Rep who is passionate about helping clients, solving problems, and driving results. This is a hybrid role combining customer service with new business development, ideal for someone who enjoys both building relationships and closing sales. Base Salary of $35,000-$45,000 (depending on experience) plus commissions with first-year earnings between $45,000 and $65,000 PTO and full health benefits, including dental and vision Retirement plan (401k) options If you are motivated, personable, and committed to client success, apply today! Benefits Annual Base Salary Commission Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Career Growth Opportunities Retirement Plan Variable Schedule Responsibilities Deliver outstanding customer service through prompt, thoughtful communication Conduct client consultations to assess insurance needs and recommend solutions Prospect and follow up on new business opportunities Quote and sell policies across personal lines Assist clients with policy changes, questions, and coverage updates Requirements Active Property and Casualty insurance license or must be willing to obtain one Prior experience in insurance service or sales Strong customer service skills with a solution-oriented mindset Proven ability to prospect, present, and close new business Tech-savvy and comfortable using CRMs, email, and other digital tools

Keywords: The McCullough Agency, Covington , Insurance Customer Service Rep, Sales , Dayton, Kentucky